36 CANCELLATION OF HOTEL RESERVATION Some hotels have cancellation policy depending on several factors, such as the rate of the booking and the date of check-in. This is an example of hotel cancellation policy (source: www.cityloungehotel.com): 1. Standard rate The cancellation is free of charge 7 days prior to the date of arrival. After this time, the hotel will charge the guest 90% the room rate as cancellation fee. 2. Non-refundable rate For the non-refundable bookings are no cancellations or change possible. In case of cancellation, 90% of the total amount will be charged as a cancellation fee. 3. Special cancellation policy during the FAIRS There is a free of charge up to 8 weeks prior the date of arrival. After this time, the hotel will charge 90% the room rate. The procedures of handling cancellation of reservation are (Leo, 2011): 1. Filling the room reservation cancellation form 2. Canceling the data of reservation in the reservation system
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