37 Picture 2.2 Room Reservation Cancellation Form The following dialogue is an example of handling cancellation of reservation: A : King Hotel. Good morning. How may I help you? B : Good morning. I have got a reservation for 15th to 17th of August but I would like to make a cancellation, please. A : Well, Sir. Can I have your name, please? B : Christ John. That is C-H-R-I-S-T J-O-H-N A : Alright. Mr. John. Do you mind waiting for a few minutes, Sir? I will check the reservation. B : Yes, sure. A : Alright. Mr. John, according to hotel policy, we will charge you 50% the room rate as the cancellation fee. B : OK.
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