38 A : Well, Mr. John. Your cancellation has been made. Please do not hesitate to call us. Thank you. Have a nice day. Role Play! Play the role of reservation staff and hotel guest with your friend! Try to practice: DENYING HOTEL RESERVATION Reservation staffs will deny a hotel reservation from the guest when the accommodation requested is not available, the hotel is fully booked, or if the guest is blacklisted. In this case, reservation staffs follow standard operational procedures in denying hotel reservation. The procedures are (Bagyono, 2016): 1. Giving another room type. 2. Putting the guest on the waiting list 3. Suggesting another hotel in the same chain. The following examples are common expressions used for denying hotel reservation: How to handle a hotel reservation cancellation How to fill out the reservation cancellation form!
RkJQdWJsaXNoZXIy MTM3NDc5MQ==