39 1. Giving another room type - I am sorry, Sir/Madam. Your requested room is fully booked. How about another room type, Sir? We have two double room with ocean view, Sir? - I am sorry, Sir/Madam. We have no presidential suit room available, but we have a suit room with ocean view, Sir. - I am sorry, Sir/Madam. The room type is not available on that date, but we still have a double room with lake view, Sir. 2. Putting the guest on the waiting list - I am sorry, Sir/Madam. We are fully booked at the moment. I can put you on the waiting list and will ring you if there is a cancellation. - I am sorry, Sir/Madam. We have no room available on that date. Is it OK if I put you on the waiting list? We will ring you if there is a cancellation. 3. Suggesting other hotel in the same chain. - I am sorry Sir/Madam. We are fully booked on the moment. Can I suggest you try our other hotel? - I am sorry Sir/Madam. We have no room for today. Can I suggest you to try our other hotel in the city center? The following dialogues are the examples of denying hotel reservation:
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