40 Dialogue A - Giving another room type A : Tentrem Hotel. Good morning. Could I help you? B : Good morning. I would like to book a presidential room for 11st to 13rd of July. Do you have any vacancies? A : Alright, Sir. Could you wait for a while? I will check the availability. B : Yes, sure. A : I am sorry, Sir/Madam. We have no presidential suit room available, but we have a suit room with ocean view, Sir. B : I am sorry, but I need a presidential suit room. Thankyou for your help. I will call another hotel. A : You are welcome, Sir. Dialogue B - Putting the guest on the waiting list A : Sheraton Hotel. Good morning. How may I help you? B : Good morning. I would like to make a reservation for 21st to 23rd of November. Do you have any vacancies? A : Alright, Sir. Could you wait for a while? I will check the availability. B : Yes, sure. A : I am sorry, Sir. We are fully booked at the moment, but we can put you on the waiting list and we will ring you if there is a cancellation. B : Can you help me to get another hotel?
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