ENGLISH FOR PROFESSIONAL HOTEL SERVICES
Penulis: Nina Sulistyowati, Eka Harisma W
Editor: Nunung Martina
Desain Sampul: Arwiyandilla Gesja Supriyan
Tata Letak: Dimas Surya Perdana
PNJ Press, 2019
ISBN: 978-623-7342-26-7
Format: Cetak (POD) 74 Halaman
English for Professional Hotel Services is a course book designed for hotel staffs, student of tourism schools majoring in hotel services, and individuals. The book solely aims to know how to work for hotel, to practice giving service to hotel customers, to improve learners oral fluency in communication with hotel clients, and to develop the knowledge, skill and understanding required by employees or trainees to become professional hotel staffs. The objectives of the course are to practice handling reservation, handling check-in and check-out, managing complaint, handling restaurant services and handling room services; to enable leaners to self-study practicing the language both in written and spoken; to help learners improve their fluency and accuracy in using the language throughout their future careers.